Refund policy

Thank you for shopping with Supremepaw.

Customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help with a fair and transparent return and refund process.

📦 Return Eligibility

You may request a return or refund if:

  • You received a damaged or defective item
  • You received the wrong product
  • The item is significantly different from its description

To qualify for a return:

  • The request must be submitted within 30 days of receiving your order
  • The item should remain unused and in its original condition whenever applicable
  • Proof of the issue may be required, including photos or videos

🚚 Return Shipping

Who Pays for Return Shipping?

Customers are generally responsible for return shipping costs unless the issue was caused by our error.

Situations Where We Cover Return Shipping

We may cover return shipping costs or provide a replacement if:

  • The wrong item was shipped
  • The product arrived damaged or defective
  • The issue resulted from our fulfillment process

Return Address

8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

💰 Refund Process

Once your return request is reviewed and approved:

  1. We will inspect the issue and verify the claim
  2. We may coordinate with the supplier when necessary
  3. Approved refunds are processed within 10 business days
  4. Refunds are issued to the original payment method used during checkout

Please note that processing times may vary depending on your payment provider or financial institution.

❌ Non-Returnable Items

The following items may not qualify for returns or refunds:

  • Products damaged due to misuse or improper handling
  • Final sale or clearance items
  • Customized or special-order products
  • Items returned outside the eligible return period

🌍 International Orders

As we work with global suppliers and fulfillment partners, including suppliers through Alibaba Group, international returns and shipping times may vary depending on your location.

We are committed to handling all refund and return requests fairly, efficiently, and transparently.

✅ Refund Approval Conditions

Refunds are approved only after:

  • Verification of the reported issue
  • Review of supporting evidence (photos/videos if required)
  • Confirmation of order details and eligibility

We reserve the right to deny refund requests that do not meet our return requirements.

📞 Contact Us

If you have questions about returns, refunds, or damaged products, our support team is ready to assist you.

We value transparency, fairness, and customer satisfaction in every order.

📩 Customer Support

Email: supremepaw268@gmail.com

Phone: +113314814173

🕒 Business Hours

Monday – Friday
9:00 AM – 5:00 PM (EST)

📍 Business Address

8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States