Shipping policy

Shipping Policy

Thank you for shopping with Supremepaw.

We are committed to delivering your orders quickly, safely, and reliably. Please review our shipping policy below for important information about order processing, delivery timelines, shipping fees, and tracking.

📦 Order Processing

Order Cut-Off Time

Orders placed before 5:00 PM (EST) are processed on the same business day whenever possible.

Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation
  • Orders are not processed on weekends or public holidays

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

🚚 Shipping Time

We work with trusted international fulfillment partners and suppliers, including suppliers through Alibaba Group, to deliver products efficiently.

Estimated Delivery Time

United States:
Standard Shipping: 7–12 business days

Please note that shipping times are estimates only and may vary depending on external factors beyond our control.

💲 Shipping Costs

  • Shipping fees: $4.99 Any USA Location
  • Some products or promotional offers may qualify for free shipping
  • All applicable shipping charges will be clearly displayed before payment is completed

📍 Order Tracking

After your order has shipped, you will receive a tracking number via email.

You can use this tracking information to monitor your shipment and delivery status in real time.

⚠️ Shipping Delays

While we work hard to ensure timely delivery, delays may occasionally occur due to:

  • Customs clearance procedures
  • High seasonal demand
  • Courier or carrier disruptions
  • Severe weather conditions
  • International transportation delays or global events

We appreciate your patience and understanding if unexpected delays occur.

🌍 Customs, Duties & Taxes

For international shipments, customs duties, import taxes, or additional fees may apply depending on your country's regulations.

These charges, if applicable, are the responsibility of the customer.

❗ Incorrect Shipping Address

Please carefully verify your shipping address before placing your order.

Supremepaw is not responsible for orders shipped to incorrect addresses provided during checkout.

📞 Contact Us

If you have any questions regarding shipping, delivery status, or tracking information, our support team is here to assist you.

📩 Customer Support

Email: supremepaw268@gmail.com
Phone: +113314814173

🕒 Business Hours

Monday – Friday
9:00 AM – 5:00 PM (EST)

📍 Business Address

8375 Sultana Ave, Unit 2
Fontana, CA 92335
United States

Thank you for choosing Azerons.